VaultAge is a proprietary global eCommerce platform that adds immediate bandwidth to corporate eCommerce teams seeking to rapidly deploy new brands and businesses online. VaultAge solutions are customized to our clients' needs and range from B2B and D2C to subscription services and include:
- Online platforms integrating manufacturing, supply, delivery, 3PL, sales, messaging analytics and fulfillment & returns
- Front-end interfaces
- Support functions and back-end services - for seamless order delivery
- Financial data control structures
- Testing, evaluation and re-deployment
- Recommendations: continue | scale | discontinue
The client challenge
Neat, a UK startup founded by athletes, developed a great-tasting, easy-to-use protein powder. The company wanted to differentiate their vegan protein powder from other supplements using its unique brand story and education.
Pilot Lite created an agile eCommerce platform to launch a protein subscription service. We used a data-driven, bespoke API to streamline logistics with a 3PL partner to deliver an end-to-end customer experience.
We designed Neat’s online store to put the customer in control: features include an address book for managing multiple subscriptions, an AI ‘Help’ bot, a Loyalty program widget, and the ability to schedule delivery times. Pilot Lite also helped leverage the company’s brand story into significant media coverage, building an online subscription business known for quality and excellence. Today, Neat has expanded beyond the UK to the US.